Customer Success Manager
London, United Kingdom
London Stock Exchange Group
Equal parts trusted adviser and roadmap architect, the Data and Feed CSM engages with key stakeholders, to help reduce competitive risk and find opportunities in their accounts. Through growing customer satisfaction and adoption, create the conditions for successful renewals and upsell growth potential. To achieve this, Customer Success Managers at LSEG collaborate with internal teams & roles (Account Managers … Sales Specialists, Customer Support of various levels, data teams, administrative functions, Product & Programme management, Developer Advocates, Solutions Consultants & fellow CSMs). What you'll be doing: Define business outcomes and success plans to gain and supervise customer objectives, achievements, risks, and success metrics. Educate customers on how to use our Data & Feed platforms, content, and technologies tailored to … usage, account health, and growth opportunities to create practical insights and strategically pivot. Build, maintain and bring to bear positive relationships with business decision makers and users to gain customer intelligence and influence adoption. What you'll bring to the role: Experience in the financial services industry, with a good understanding of regional financial market trends. Ability to More ❯
Employment Type: Permanent
Salary: GBP Annual
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