Service Desk Manager
- Hiring Organisation
- Nextech Group Limited
- Location
- Bedford, Bedfordshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support. Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers and internal technical teams to align … service delivery with customer expectations and business objectives. Key Responsibilities Full ownership of daily service desk operations within an MSP environment Direct line management, mentoring and development of 15 service desk engineers (1st-3rd line) Oversight of ticket queues, prioritisation, escalations and workload distribution Management of incident, problem ...