2 of 2 Customer Retention Jobs in Camden Town

activities including maintaining existing base of revenue, driving the most value within the account. Drives billing activities with clients. Responsible for customer retention, helping guide operational efforts to meet/exceed financial goals and objectives, overall customer relationship management and customer satisfaction. Maintain high customer satisfaction including actively leveraging Net Promoter Score system. Mentors and trains junior level account managers. Job Description Core Responsibilities Team with customer service leadership and customer support teams to ensure end-to-end customer satisfaction; maintain high customer satisfaction and serve as the primary escalation ...

enjoy content across Hayu & EMEA Networks DTC product propositions. Reporting to the Product Director, User Experience, this role looks after the end‐to‐end customer journey, from onboarding and homepages to search, content discovery, playback, engagement, and retention. You will partner closely with Design, Research, Engineering, Editorial, Marketing … Data teams to create experiences that delight viewers and drive business outcomes. Key Responsibilities: Customer Experience Strategy Manage the experience roadmap across Hayu and Universal+ customer touchpoints. Define initiatives that improve engagement, satisfaction, retention, and content consumption. Develop a deep understanding of customer needs through ...