19 of 19 Customer Retention Jobs in Exeter

Social network you want to login/join with: Customer Success Consultant- Fully Remote- United Kingdom, exeter col-narrow-left Client: Leasepath Location: exeter, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description … and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. More ❯

its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM) . You’ll manage a portfolio of high-value accounts, helping drive digital transformation. The Role … As a Strategic Account Manager, you'll manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers. Key Responsibilities: Own a … focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Develop and execute strategic account plans aligned to customer business goals. Revenue Growth & Expansion Identify upsell and cross-sell opportunities for new modules, features, and services. Collaborate with Sales and BDRs to expand More ❯

travel verticals, with a focus on technical consumer goods and transformational luxury travel. The business is expanding its CRM team to support long-term customer engagement across it's ecommerce offerings. The Role This is a hands-on and strategic CRM Executive or Manager role, ideal for someone with … post-purchase flows, and ongoing engagement, using Klaviyo and Shopify to manage, personalise and optimise all CRM activity. You’ll be responsible for growing customer retention and loyalty through intelligent, data-led campaigns. The role spans email, SMS, and first-party data strategy , supporting both premium product … participation. Key Responsibilities Build and manage a first-party data strategy, evolving the CRM database into a core brand asset Create and optimise automated customer lifecycle journeys – including welcome, cross-sell, loyalty, and win-back flows Deliver campaign and always-on communications via email and SMS using Klaviyo Segment More ❯

Vice President of Customer Success Location: Exeter, England, UK Industry: SaaS/B2B Software Type: Full-time, Permanent The Company This is a well-established and fast-growing UK-based technology company headquartered in the South West. The business delivers a robust software platform used by a broad range … service, the company is entering an exciting new phase of expansion. To support this growth, they are looking to appoint a Vice President of Customer Success, a newly created leadership role responsible for transforming and scaling their post-sales function. The Opportunity This is a strategic and operational leadership … role with full ownership of the customer experience post-sale. Reporting directly to the CEO and sitting as part of the senior leadership team, the Vice President of Customer Success will shape the customer strategy and lead four key areas: Account Management, Implementation, Support, and Customer More ❯

with: Senior CRM Specialist - High-Growth DTC Brand Are you a data-driven CRM specialist who thrives at the intersection of strategy, performance, and customer experience? This is a unique opportunity to join a mission-led DTC brand that's redefining the industry across Europe, with strong commercial momentum … customers, and a truly passionate team. As Senior CRM Specialist, you'll take ownership of digital communications for a fast-growing product line, driving customer retention and revenue across email, push, and SMS. You’ll partner cross-functionally with Product, Creative, Operations and BI teams to craft … and execute campaigns that engage, convert, and add real customer value. This is a hands-on, high-impact role for someone ready to step up, shape strategy, and own execution in a high-growth e-commerce environment. Key Responsibilities: Build and deliver CRM campaigns that boost adoption of digital More ❯

Social network you want to login/join with: Senior Customer Support Agent - Bookkeeping/Accountancy software exp, exeter col-narrow-left Client: Hatched Recruitment Group Location: exeter, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 04.06.2025 Expiry Date: 19.07.2025 … col-wide Job Description: Job Title: Senior Technical Customer Success Manager (Accounting Software) Location: Remote (with one monthly visit to our Poole HQ) Company Type: Rapidly Growing Start-up/Scale-up Reports to: Head of Customer Success/Director of Customer Experience Employment Type: Full-time … Places to Work list, our people-first culture fosters innovation, inclusion, and purpose-driven success. The Opportunity We’re looking for a Senior Technical Customer Success Manager to lead the success of our strategic customer segments and act as a trusted advisor for clients navigating complex financial workflows. More ❯

focused on delivering measurable impact in healthcare settings. The Company Specialist HealthTech company delivering tailored digital solutions to secondary care providers. Known for strong customer retention and long-term contracts across NHS Trusts. A stable, growing business with a supportive team culture and excellent benefits. The Role … inbound and outbound strategies (with marketing support). Maintain a detailed CRM, build tailored account strategies, and act as a trusted advisor. Collaborate with customer support and product teams to identify risks and uncover upsell opportunities. About You 3+ years in sales or account management with a successful track … real difference across the NHS, this role could be a perfect fit. Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level More ❯

dynamic and experienced Account Executive to join their team and help to expand their corporates SMB market presence (£5m - £500m turnover) while nurturing strong customer relationships. As a Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer … ability to articulate complex solutions. About The Role: Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies Act as a customer advocate within the company Meet or exceed established goals, KPIs, and performance metrics Drive new customer acquisition through strategic sales initiatives Identify, pursue, and close new sales opportunities within assigned territory or market segment Upsell and cross-sell to existing customers to maximize revenue Foster strong, long-term More ❯

business Working on new propositions, innovation, and strategy Developing their website and app Analysing pricing, performance, and product iterations Assessing how they can drive customer retention through the app Working alongside analytics engineers who will be doing the back-end data work YOUR SKILLS AND EXPERIENCE Product More ❯

for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world’s largest processors of electronic transactions, price points, and travel intent data helping … ROI by delivering actionable insights from over 4 billion searches and 23 billion data points across 100+ countries. Our platform leverages AI to enable customer acquisition, retention, and wallet share expansion. For more information, visit Adara Website. Role Overview RateGain is seeking dynamic and results-oriented Partner … Revenue Growth: Drive revenue by upselling and cross-selling within your book of business. Collaboration: Work closely with internal teams (e.g., Marketing, Product, and Customer Success) to ensure smooth execution of campaigns and ensure client success. Travel: Regular travel to client meetings, industry events, and conferences, as required, to More ❯

to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of … well-rounded skill set that blends technical, creative, and analytical strengths. Expertise in creating targeted LTV-driven marketing campaigns that resonate with all unique customer segments. Hands-On Approach: A leader who actively participates in campaign development and does not solely delegate tasks, ensuring strategy execution aligns with high … standards. Technical Expertise: Proficiency in lifecycle marketing technologies like Braze and Validity Software, plus experience in customer segmentation and personalization. People Leadership: The incumbent must have 5+ years of experience in people leadership and building and scaling teams within similar corporate environments. Technology, data, and creativity: Proven skills building More ❯

high-value, strategic enterprise accounts in the Retail and Manufacturing sectors across the UK. Develop and execute tailored account strategies to ensure customer success, retention, and growth. Act as the main point of contact for senior stakeholders within each account, providing expert guidance and support up on … implementation and ongoing optimisation of ERP solutions. Provide insights and recommendations to improve operational efficiency, leveraging ERP features and functionalities to drive business value. Customer Success & Satisfaction: Ensure high levels of customer satisfaction and act as the customer advocate within the organization. Monitor account health and proactively … Collaborate with cross-functional teams, including Sales, Product, Implementation, and Support, to ensure seamless delivery and ongoing support for your accounts. Share insights on customer needs, industry trends, and competitor activity to influence product development and business strategy. Work closely with the Senior Leadership Team to align account strategy More ❯

you want to login/join with: Here at Optum, we are excited to share that we are currently recruiting for a Head of Customer Communications tojoin us working remotely on a 12-month fixed-term contract. Working with our customers, we are leading the way in the delivery … to developing the next generation of healthcare technology that will truly make a difference What you’ll do You will implement and oversee the Customer Communications strategy at Optum, enhancing customer satisfaction and retention through streamlined communication processes, providing accurate and valuable updates, and managing crisis … and incident communications effectively. You will manage the onboarding of new acquisitions into our customer communications framework and represent the Group Marketing and Communications department on the ICE programme and other important business initiatives. In this role, you will regularly communicate with external partners like the NHS, NUG, regional More ❯

Education Group, a rapidly growing collective of companies focused on enhancing education and providing meaningful opportunities for our employees. About the Role: As a Customer Care Coordinator, you will be a vital part of our team, delivering outstanding support and customer service to members of Thrive-Online, which … Key responsibilities include: Assisting customers with account setup, navigation, and administration in Thrive-Online. Handling phone calls and emails, providing timely support to address customer queries. Managing the subscription renewal process and ensuring high customer retention. Using our CRM/LMS systems to track and support user needs. … offer opportunities for personal and professional growth within a company dedicated to making a difference. About You: We are looking for someone with: Superb customer service and relationship-building skills, with experience supporting customers in a Software-as-a-Service (SAAS) business. High computer literacy, particularly with Microsoft Office More ❯

communication to both internal and external stakeholders. 6. Reporting and Analysis Track and report on division performance metrics, including revenue, enquiry conversion rates, and customer satisfaction. Provide insights and recommendations to senior management to inform strategic decisions. Key Performance Indicators (KPIs) Growth in revenue for the smoke control division. … Conversion rate of enquiries to secured projects. Number of cross-selling opportunities successfully converted. Compliance with RAMS and health and safety standards. Customer satisfaction and retention rates. Working Conditions You will be in the office for onboarding and training for first week before moving on to being More ❯

Social network you want to login/join with: Customer Success Manager (Education, UK), exeter col-narrow-left Client: Blackout Technologies Location: exeter, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Reports … responsible technology use. We're looking for candidates who have dedicated their careers to improving educational outcomes in and outside a school setting. The Customer Success Manager (CSM) is a critical role responsible for ensuring our clients, specifically schools and educational institutions using our Blackout Education platform, achieve their … strong relationships with all stakeholders (staff, students, and parents), guide them through onboarding, provide ongoing support, drive adoption, and ultimately ensure high levels of customer satisfaction and retention. The CSM will work closely with the Product Owner, to ensure that client feedback is integrated into the product development process. More ❯

with integrated platforms and unified data sources. Automation & Efficiency – Deliver smart, scalable solutions using automation and AI to streamline processes. Data-Driven Insights – Enhance customer compliance and retention through strategic data capture and utilization. What You’ll Be Doing Shape & Deliver IT Strategy – Build a scalable, forward More ❯

Main responsibilities: Assist the sales team with bid responses, working with product, development, and portfolio teams. Configure, build, and demonstrate NEC Safety products. Interpret customer demonstration scenarios to design product configurations. Demonstrate NEC Safety portfolio functionalities for new business and account management. Serve as a product subject matter expert … Control Rooms, Operational Policing, Evidence Management/Data Analytics, or Managed Services. Ideally, you will have: Knowledge of the Public Safety market. Understanding of customer requirements in Public Safety. Government security clearance. Understanding of government and safety environment drivers. Market competition awareness. Ability to interact with high-level managers … and officers. Focus on customer satisfaction and retention. Adaptability in demonstrations and proposals. Support for other teams in proposal preparation and follow-up. Ambassadorship for NEC capabilities. Personal Skills: Self-reliant with team skills. Excellent presentation and communication skills. Strong bid writing skills. Relationship-building abilities. Effective time management. More ❯

Social network you want to login/join with: Business Development Manager – 180° Recruitment, Exeter Client: AirSearch Location: Exeter, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 1 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Business More ❯