1 of 1 Customer Service Jobs in Mold

nominated keyholders informing them of an alarm activation.Relaying alarm information clearly to customers. Accessing and escalating alarms as appropriate to the Emergency Services, Fire service and relevant police force. For CCTV sensor activations, operators are to determine if an intrusion into the protected area can be identified. When intruder … then operators are to carry out standard procedures for contacting the site keyholders and/or the relevant police force. Liaising with engineer and service department, accessing and creating out of hours job sheets on the business client management software. Operators are responsible for administration duties within the ARC … which include, but not limited to: Updating customer records on the Alarm System Sending email internally and externally Updating relevant communications logs Updating internal documentation Other tasks as required by the business Person Specification: Have excellent written and verbal communication skills Have excellent IT skills including proficient use of More ❯