3 of 3 Customer Support Engineer Jobs in Essex

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to events detected by remote … fixes. These may require working outside of business hours. Log and maintain a full record of all activities on the progression and resolution of customer faults and planned changes in the service management system in accordance with the local work instructions. Review and update case assignments and priorities in … colleagues. Requirements Data Manipulation Building forms and/or data models. Analytical thinking. Understanding of software testing. Be able to work in a technical customer-facing role with a professional telephone manner supported by well-written communications. Able to assess incidents calmly and logically, adapting to the customer More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to events detected by remote … fixes. These may require working outside of business hours. Log and maintain a full record of all activities on the progression and resolution of customer faults and planned changes in the service management system in accordance with the local work instructions. Review and update case assignments and priorities in … colleagues. Requirements Data Manipulation Building forms and/or data models. Analytical thinking. Understanding of software testing. Be able to work in a technical customer-facing role with a professional telephone manner supported by well-written communications. Able to assess incidents calmly and logically, adapting to the customer More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to events detected by remote … fixes. These may require working outside of business hours. Log and maintain a full record of all activities on the progression and resolution of customer faults and planned changes in the service management system in accordance with the local work instructions. Review and update case assignments and priorities in … colleagues. Requirements Data Manipulation Building forms and/or data models. Analytical thinking. Understanding of software testing. Be able to work in a technical customer-facing role with a professional telephone manner supported by well-written communications. Able to assess incidents calmly and logically, adapting to the customer More ❯