1 of 1 Customer Support Manager Jobs in London

a rigorous, metrics-driven approach to product development, identifying opportunities for innovation, optimizing agent workflows, and ensuring our tooling is robust, efficient, and dynamic enough to adapt to diverse customer needs. We value passionate product leadership that drives with discipline and attention to detail. Responsibilities Define and champion the product vision, strategy, and roadmap for our customer support tools, aligning with overall business objectives and customer needs. Drive highly cross-functional initiatives from ideation and requirements gathering to launch and post-launch optimization. Collaborate extensively with customer support leadership teams, agents, and other internal stakeholders to deeply understand their workflows, pain points, and ever-evolving tooling needs Translate complex business problems and user needs … into clear and concise product requirements, user stories, and acceptance criteria. Drive product decisions through a strong analytical and data-driven approach, defining key performance indicators (KPIs) for customer support tooling, monitoring performance, and iterating based on quantitative and qualitative insights. Proactively identify technical opportunities and challenges, working closely with engineering teams to architect scalable solutions and ensure More ❯