Senior IT Customer Support Analyst, Desktop Support
- Hiring Organisation
- KBR
- Location
- Leatherhead, Surrey, UK
- Employment Type
- Full-time
service desk personnel. Identify recurring issues, process inefficiencies, and operational risks and implement corrective actions. Coordinate resolution activities for cross-functional incidents involving networking, cybersecurity, infrastructure, voice, and enterprise application teams. Develop and improve support processes, procedures, and operational standards. Prepare and present service delivery reports, ticket metrics, SLO performance ...