2nd Line Support Engineer
- Hiring Organisation
- Real Recruitment Solutions
- Location
- BH1, Bournemouth, Dorset, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £40000/annum
permissions, licensing) Assist with M365 migrations, tenant builds, and ongoing optimisation Work on security best practices (MFA, conditional access, basic compliance) Troubleshoot networking issues (DNS, DHCP, VPN, connectivity) Maintain clear documentation and contribute to knowledge base articles Deliver excellent customer service in line with a personable, client-first MSP approach … hands-on experience with Microsoft 365 administration Good understanding of: Windows 11 and Windows Server Active Directory & Azure AD Networking fundamentals (TCP/IP, DNS, DHCP) Experience with Intune/MDM is highly desirable Exposure to backup solutions, antivirus, and endpoint security tools Familiarity with ticketing systems and SLA-driven ...