Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Senior Performance Analyst DataAnalysis helps us transform and improve DWP services. You'll use data analytics to give key, in-depth insights into how users inside and outside DWP interact with and use our services, ensuring we meet user needs and their expectations. Pay of … innovative, scalable and user-centric digital solutions. If you're curious about user behaviour and enjoy finding meaning in complexity, join DWP Digital's Data Analytics profession, and help us get this right. Data with Power. You'll identify, analyse and create dataanalysis solutions that … will help tens of thousands of colleagues across the organisation to collate, organise and use data to inform our decisions about our digital strategy and innovations. By helping people in the organisation use data more effectively, you'll have an impact on how we achieve DWP's aim More ❯
Blackpool, England, United Kingdom Hybrid / WFH Options
Perch Group
Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We … Perch Group, you will play a key role in driving strategic change across the organisation by supporting the Transformation Director in shaping the Business Analysis practice within the Change Management Framework. You will work across multiple strategic programmes and smaller projects, ensuring the effective identification, documentation, and delivery of … in financial services or a similar regulated environment and will be instrumental in improving the efficiency and effectiveness of project delivery through rigorous business analysis practices. Key Responsibilities Business Analysis Framework Development Support the Transformation Director in developing and refining the Business Analysis practice within the Change More ❯
Blackpool, England, United Kingdom Hybrid / WFH Options
Perch Group
Produce regular insights and reports to inform business decisions, facilitate front-line coaching, and enhance customer journeys Contribute to governance committees to showcase the analysis to the business Run focus groups and collaborate with internal stakeholders and the Change team to drive improvements based on insight Monitor process, interaction … and behavioural compliance against regulatory objectives and escalate risks where necessary Define problem statements, scope analysis approach and source relevant data Proactive delivery of actionable insight to help shape and drive tactical and strategic improvements Use Service Quality insight to support strategic business case development Validate impacts of … to Operational initiatives Work closely with the People Managers to understand the needs within the different departments Changes to scorecards are completed with complementary data available to aid tracking and reporting Activity completed to ensure Interaction queries and programs are working correctly and represent industry best-practice Active member More ❯
Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We … of your annual salary, paid as a bonus. 📍These roles are based at our Blackpool or Skipton offices. About Our Team Perch Group houses data-driven services spanning the entire debt lifecycle, including BPO services, debt collection, debt purchase, reconnection, and litigation services. Working as part of the Operational … HTML and CSS skills to build and edit communication templates within the CRM system. Configurating forms and pages within the CRM to display different data to agents. Troubleshooting and resolution of issues within our CRM platforms Testing of new configuration changes DataAnalysis & Reporting Developing and running More ❯