3 of 3 Data Analysis Jobs in North Wales

in a business or IT-related discipline or equivalent experience. Well-versed in Python. Strong team player. Strong communication skills. Software Developer tech stack: Python > 3.5 with type hints, data classes, and Flask REST API. Postgres for relational data, Pandas for data analysis, and Google Cloud Pub/Sub for messaging. Cloud Build for automated builds More ❯

agent) schedules in advance, while also managing real-time performance throughout the day for a multi-channel call centre . Its a great opportunity for someone who enjoys both data and decision-making, and whos confident working across teams to make sure our customers get the support they need, when they need it. Key Responsibilities: Scheduling Responsibilities: Build and … support headcount planning and resourcing needs. Monitor long-term shrinkage and make proactive adjustments to schedules to maintain efficiency. Look for ways to improve scheduling accuracy and fairness, using data and feedback from our teams. Intraday Management Responsibilities: Monitor real-time performance metrics such as queue times, service levels, and adherence. React swiftly to changes in volume or staffing … WFM metrics (e.g. adherence, occupancy, shrinkage, service levels). Familiarity with WFM tools such as Calabrio, NICE IEX, Verint, Genesys Cloud, or similar platforms. Comfortable working with real-time data and making quick, informed decisions. Strong analytical and problem-solving skills, with proficiency in data analysis tools. Excellent communication and stakeholder management skills. Good working knowledge of More ❯

schedules in advance, while also managing real-time performance throughout the day for a multi-channel call centre . It’s a great opportunity for someone who enjoys both data and decision-making, and who’s confident working across teams to make sure our customers get the support they need, when they need it. Key Responsibilities: Scheduling Responsibilities: Build … support headcount planning and resourcing needs. Monitor long-term shrinkage and make proactive adjustments to schedules to maintain efficiency. Look for ways to improve scheduling accuracy and fairness, using data and feedback from our teams. Intraday Management Responsibilities: Monitor real-time performance metrics such as queue times, service levels, and adherence. React swiftly to changes in volume or staffing … WFM metrics (e.g. adherence, occupancy, shrinkage, service levels). Familiarity with WFM tools such as Calabrio, NICE IEX, Verint, Genesys Cloud, or similar platforms. Comfortable working with real-time data and making quick, informed decisions. Strong analytical and problem-solving skills, with proficiency in data analysis tools. Excellent communication and stakeholder management skills. Good working knowledge of More ❯