Service Level Management & Insights Lead
Salford, Manchester, United Kingdom
ENGINEERINGUK
service capabilities. Ensure that SLM Performance is periodically reviewed and agreed with D&T Service Providers and D&T Service Assurance Managers. Ensure accurate data collection, analysis, and presentation, translating metrics into actionable insights that inform decision-making at both operational and strategic levels. Who you are Retail … industry experience is an advantage. Strong analytical abilities with expertise in data analysis, performance measurement, and metrics-based insights, with an aptitude for translating data into actionable insights. Proven ability in Service Level Management, IT Service Management, or related roles, with demonstrable experience in leading teams and … operations, with a clear understanding of how these components are consumed by Business Operations. Proficiency in ITSM tools (e.g., ServiceNow/BMC Helix) and data visualisation/reporting platforms (e.g., Power BI, Tableau) to support effective reporting and insights generation. Experience working with IT Service Management (ITSM) platforms, including More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: