3 of 3 Data Quality Jobs in Corsham

tooling Own and manage the Configuration Management System (CMS), acting as the primary point of contact for incidents, updates, and enquiries Leverage CMDB data to support Service Management processes including Change, Release, and Incident Management Perform configuration baseline comparisons and validation activities to support infrastructure and service changes Provide … assurance of SACM data quality, driving remediation activities with internal and external stakeholders Produce KPI metrics, management information, and regular reporting packs for stakeholders Chair and coordinate Configuration Management Boards, including agendas, actions, governance, and follow-up activities Support the modelling and integration of enterprise SACM processes within ...

using Remedy and CMDB data. Working in a demanding, cross-functional environment, you will produce management reports, KPI packs, and engage stakeholders to ensure data quality and governance across the service stack. #J-18808-Ljbffr ...

supporting the effective use of ITSM tooling. The role provides day-to-day guidance to Service Desk Analysts, maintains high standards of ticket quality and customer service, and contributes to the development of the knowledge base, configuration management data, operational procedures, reporting and continual service improvement.As a Senior … Monitor service desk queues, workload, ticket ageing and service level performance, taking action or escalating where service performance is at risk.* Use service desk data, performance metrics and reporting to identify trends, risks and opportunities for continual service improvement.* Proactively identify missing, inaccurate or incomplete configuration information and contribute ...