Senior Software Support Analyst
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- Cheltenham, Gloucestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £45,000 per annum
ensuring critical applications across ERP, CRM, e-commerce and back-office platforms run smoothly, reliably, and securely. You’ll have a real impact on data integrity, system performance, and user experience across the organisation. What you’ll do Application Support & Maintenance Provide Tier 2/3 support for back … office business applications Diagnose and resolve application, integration, and user issues through detailed log and data analysis Manage application configurations, permissions, and scheduled tasks Monitor system availability and ensure uptime and response SLAs are met Incident, Problem & Change Management Own escalated incidents, performing root cause analysis and implementing preventative ...