1 of 1 Data Science Jobs in Rochdale

Customer Insight Analyst Location: Rochdale (Hybrid) Permanent, 36.25 hours per week £42,668 + benefits package Are you passionate about using data to enhance customer experiences? Our client is seeking a dynamic and analytical Customer Insight Analyst to join their innovative Data and Insight team! This is a fantastic opportunity to make a real impact by transforming customer … and elevate customer satisfaction. Key Responsibilities: Design & Implement Surveys: Lead the creation of customer insight surveys (satisfaction, perception, and transactional) that are statistically robust and aligned with industry regulations. Data Integrity Monitoring: Ensure survey performance and data quality while continuously seeking improvement opportunities. Feedback Analysis: Dive deep into both quantitative and qualitative customer feedback to uncover sentiment, trends … and key areas for enhancement. Segmentation Models: Develop detailed customer segmentation models to inform strategic service delivery. Engaging Presentations: Craft compelling, data-driven presentations for senior stakeholders, turning complex insights into clear, actionable outcomes. Cross-Functional Collaboration: Facilitate insight workshops and foster collaboration across departments to inspire customer-led innovation. What We're Looking For: Technical Skills: - Strong proficiency More ❯