Software Support Agent
- Hiring Organisation
- Zellis
- Location
- Watford, Hertfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
security, organisation and job structures. Contribute towards team goals and objectives, including SLAs, KPIs, Customer brand NPS and employee engagement eNPS. Investigate and diagnose data issues for data structures. Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer … colleagues regularly updated. Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques to identify solutions/workarounds for solution issues. Review cases where a defect has been identified, create the associated problem, knowledge article and DevOps/ProductHub record and manage ...