Techical Support Lead
- Hiring Organisation
- ClearCourse
- Location
- Reading, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
Youll Be Doing Lead and manage technical incidents and escalations Triage and prioritise support tickets with Dev/SRE/DevOps Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks ...