Innovation Manager
Paisley, Renfrewshire, United Kingdom
Teleperformance
Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent Journey Optimization: Focus on improving the overall experience of customers and agents by identifying … and deliverables. Trend Monitoring: Stay up to date on the latest industry trends and AI advancements, and proactively integrate relevant technologies into the organization's strategies. Data-Driven Decision Making: Leverage analytics and data insights to assess project performance, drive continuous improvement, and inform strategy adjustments. Team Leadership: Lead and inspire cross-functional teams, ensuring collaboration, accountability, and More ❯
Employment Type: Full Time
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