Chatbot Content Designer
- Hiring Organisation
- The Citation Group
- Location
- Wilmslow, England, United Kingdom
grow with us. Content Creation & Management Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys. Structure conversation flows, decision trees, and escalation paths for smooth user interactions. Maintain a knowledge base to support chatbot responses and self-service resources. Contribute to the definition … adds value and what can be improved. Partner with finance to share updates on spend patterns, efficiency and return on investment. Support informed decision making to ensure resources are used wisely and contribute to ongoing improvement and innovation. About you Proven experience writing or managing chatbot, help centre ...