Service Delivery & Project Manager
Sunderland, England, United Kingdom
Jackson Hogg
We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You … ll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage … service improvement initiatives and coach team members. Manage service reviews, stakeholder communication, and customer feedback. Drive service strategy, incident resolution, and governance processes. Support project transitions and daily service operations. Promote collaboration, open communication, and team development. Key Measures of Success: Higher business satisfaction and stronger IT stakeholder relationships. More ❯
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