Service Designer
- Hiring Organisation
- Pontoon
- Location
- Manchester, Lancashire, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
ensuring services are designed around customer needs while delivering measurable outcomes for the business. What You'll Be Doing Lead end-to-end Service Design activities from discovery through to implementation. Define and solve complex service challenges across customer-facing and operational processes. Design future-state services that … integrate digital, automated, and human touchpoints. Map customer journeys, service blueprints, ecosystems, and operational processes. Facilitate workshops and design-thinking sessions with cross-functional stakeholders. Gather insights from users, colleagues, and stakeholders to shape service improvements. Translate research and business requirements into practical, user-centred solutions. Measure ...