Lead Service Designer
livingston, central scotland, united kingdom
Pontoon Solutions
group at the heart of a high-profile simplification programme — transforming how millions of customers experience their everyday banking and savings products. What you’ll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. … end journeys, information architecture, and service ecosystems to help stakeholders see the “bigger picture.” Bring structure to ambiguity — defining plans, coordinating activity, and proactively driving updates and alignment. Balance design leadership with delivery discipline — combining design thinking, project management, and stakeholder engagement. What we’re looking for Proven experience in strategic or lead-level Service Design More ❯
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