2 of 2 Desktop Support Analyst Jobs in Watford

leading technology solutions provider in Watford is seeking a Service Desk Analyst-L1 to serve as the first point of contact for IT related issues. The ideal candidate will have strong communication skills and a solid understanding of ITIL processes. Responsibilities include troubleshooting IT problems, logging incidents ...

looking to hire Service Desk Analyst-L1 role for one of our client in Watford,Uk location. This is a contract role. Please find the JD JD for the role: To perform the activities associate is required to be the first point of contact for all IT related issues … Work as part of the 11x7 Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records Identifies and classifies incident types ...