Desktop Support Engineer
Northampton, England, United Kingdom
HCLTech
for processes and procedures of day-to-day work. Creating KB articles. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives/etc. Providing frontline customer Support, including hardware and software troubleshooting and diagnosis. Required Skills/Qualifications: Minimum 7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer Strong … Microsoft Operating System installation (Win10/MAC OS X) and troubleshooting skills. Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices Strong knowledge on Mac OS, and building of Mac machines, and pushing applications via Mac servers Strong experience in troubleshooting MS office, O365 (Outlook, Word, Excel, PowerPoint etc). Strong desktop support … services , corporate/network printers. Good understanding of Audio/Video equipment and conference room setup. Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists. Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld –Android & IOS More ❯
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