2 of 2 Desktop Support Specialist Jobs in Scotland

Title: Desktop Support Specialist Location: Aberdeen, Scotland, United Kingdom (On-site) Duration: 12 Months Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding … as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised …/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse More ❯

Insight Global is seeking a Tier 2 Service Desk Specialist to join a leading robotics company in Aberdeen, UK. Please note, this role requires 5 days a week onsite in Aberdeen , for an initial 6-month contract position , with a full time conversion at the end of the contract. In this role, you will provide both Tier 1 and … Tier 2 technical support for hardware, software, and network-related issues, ensuring efficient resolution and user satisfaction. You will be responsible for administering and maintaining the organization's IT infrastructure, spanning on-premises systems and hybrid cloud environments. The position involves supporting various IT projects, including system migrations and upgrades, while collaborating with cross-functional teams and mentoring junior … staff. Must-Have Requirements Include : - Prior service desk or IT support experience, with prior Tier 2 support experience Nice to Have Skills & Experience - Experience on M365, Adobe products and TeamViewer - Network equipment experience (switches More ❯