Customer Journey Analytics
- Hiring Organisation
- Norton Blake
- Location
- City of London, Greater London, UK
Customer Journey Analytics & Experience Measurement Specialist Start Date: ASAP Contract Duration: Until the end of the year Working Model: Hybrid – 2 days per week in the office Role Overview We are seeking an experienced Customer Journey Analytics & Experience Measurement Specialist to support the development and enhancement of customer … journey analytics and digital customer experience measurement capabilities. The successful candidate will work closely with Experience Managers, Product Owners, Data & Analytics teams and Digital Channel teams to define meaningful customer experience measures, identify data and reporting gaps, and develop dashboards and improvement roadmaps. The role will ...