2 of 2 Digital Analytics Jobs in East London

Analyst to support an ambitious transformation across our customer contact channels. Are you a data storyteller who can turn raw telephony logs and web analytics into clear, compelling evidence for service change? Hackney is redesigning how residents access services, from digital triage tools to AI-driven contact overhauls. … build high-impact performance dashboards. Your insights will directly shape the strategic business case for a council-wide Contact Centre as a Service (CCaaS) digital contact platform. What You'll Be Doing Failure Demand Baselining: Interrogate telephony logs (ACD/CLI tracking), CRM cases, email queues, and complaints data ...

client an online international education provider, to help shape the future of our clients educational workplace and online proposition — a growing portfolio of digital and workplace-focused English learning and assessment solutions used by individuals and organisations around the world. The role offers the opportunity for hybrid working with … data analysis or performance analysis. · Strong quantitative analysis skills and experience with reporting or visualisation. · Experience developing, tracking or interpreting metrics for digital products, services or customer journeys. · Ability to translate data into actionable recommendations. · Good understanding of data privacy and security principles. · Strong written and verbal communication skills. ...