Digital Transformation Jobs in the UK

1 to 25 of 37 Digital Transformation Jobs in the UK

Digital Transformation Lead

City of London, London, United Kingdom
SoftServe
WE ARE SoftServe is a digital authority that advises and provides services at the cutting-edge of technology. We empower enterprises and software companies to (re)identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy. The Digital Transformation Lead (DTL) is responsible for planning and delivering digital transformation engagements … partner organization representatives. They will thrive in dynamic environment and be adept at leading complex transformations programs. The DTL will be the primary practitioner leader for implementation phases of Digital Transformation programs (from Assessment through to Continuous Implementation). They are responsible for coordinating the efforts of all involved functions to deliver the program successfully, including close alignment … with the Delivery Organization and all involved Centers of Excellence. Working alongside the Digital Transformation Director (DTD), they will serve as the primary point of contact for the customer during the execution phases of transformation programs. Members of other functions engaged on the program will take direction from the DTL throughout the program. Duties and Responsibilities Develop More ❯
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Digital Transformation Director

City of London, London, United Kingdom
SoftServe
WE ARE SoftServe is a digital authority that advises and provides services at the cutting-edge of technology. We empower enterprises and software companies to (re)identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy. The Digital Transformation Lead (DTL) is responsible for planning and delivering digital transformation engagements … partner organization representatives. They will thrive in dynamic environment and be adept at leading complex transformations programs. The DTL will be the primary practitioner leader for implementation phases of Digital Transformation programs (from Assessment through to Continuous Implementation). They are responsible for coordinating the efforts of all involved functions to deliver the program successfully, including close alignment … with the Delivery Organization and all involved Centers of Excellence. Working alongside the Digital Transformation Director (DTD), they will serve as the primary point of contact for the customer during the execution phases of transformation programs. Members of other functions engaged on the program will take direction from the DTL throughout the program. Duties and Responsibilities Develop More ❯
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Digital Transformation Director

London Area, United Kingdom
SoftServe
WE ARE SoftServe is a digital authority that advises and provides services at the cutting-edge of technology. We empower enterprises and software companies to (re)identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy. The Digital Transformation Lead (DTL) is responsible for planning and delivering digital transformation engagements … partner organization representatives. They will thrive in dynamic environment and be adept at leading complex transformations programs. The DTL will be the primary practitioner leader for implementation phases of Digital Transformation programs (from Assessment through to Continuous Implementation). They are responsible for coordinating the efforts of all involved functions to deliver the program successfully, including close alignment … with the Delivery Organization and all involved Centers of Excellence. Working alongside the Digital Transformation Director (DTD), they will serve as the primary point of contact for the customer during the execution phases of transformation programs. Members of other functions engaged on the program will take direction from the DTL throughout the program. Duties and Responsibilities Develop More ❯
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Digital Transformation Lead

Chesterfield, United Kingdom
North Eastern Derbyshire Healthcare Limited
Job summary Do you have an expert understanding of digital systems in General Practice with a passion for innovation in healthcare? South Hardwick PCN is seeking an experienced and visionary Digital Transformation Lead to spearhead the development and implementation of a digital strategy that meets the 2025/26 PCN DES requirements and aligns with the … NHS 10-Year Plan for digital transformation in primary care. This is a pivotal role for a dynamic leader who can drive digital change across our network of practices, improve patient outcomes, and enhance operational efficiency. You will work closely with the PCN General Manager, Practice Managers, and wider multidisciplinary teams to embed digital solutions that … support sustainable, high-quality care. Main duties of the job The Digital Transformation Lead will be responsible for designing and delivering a PCN-wide digital strategy that supports clinical priorities, enhances patient access, and ensures compliance with national digital health mandates. The role will involve leading digital innovation projects, supporting digital literacy across teams More ❯
Employment Type: Permanent
Salary: £47810.00 - £62682.00 a year
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Digital Transformation Consultant

Manchester, United Kingdom
Calibre Digital Consulting
Digital Transformation Consultant Hybrid role - Manchester My client is looking for a Digital transformation Consultant with NHS consultancy experiance This role will play a pivotal part in managing and delivering digital transformation projects, responsible for ensuring the smooth execution of projects by meeting our clients' objectives while working as part of an integrated team. … in transferring knowledge to our clients to ensure they can sustain and build upon the technological advantages implemented during the project. Project Management & Delivery: Manage the full lifecycle of digital transformation projects, ensuring effective planning, execution and delivery of agreed outputs. Oversee project timelines, budgets and resources, ensuring projects are delivered on time, within scope, and to the … and client stakeholders to track progress, resolve issues and ensure alignment. Ensure that knowledge transfer is built into the project delivery plan, enabling clients to take ownership of their digital transformation once the project is complete. Lead client workshops, training sessions and documentation efforts to ensure clients understand and are capable of sustaining the changes implemented. Assist clients More ❯
Employment Type: Permanent
Salary: £45000 - £65000/annum
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Digital Transformation Senior Optimisation Co-ordinator

Dartford, United Kingdom
Oxleas NHS Foundation Trust
Job summary Agile working (minimum 2 days in the office) Our Digital Transformation team, is seeking an experienced and motivated Optimisation senior Co-ordinator to lead on the delivery of digital transformation initiatives across the Trust. You will play a key role in shaping and implementing innovative service changes that enhance quality, governance, and clinical effectiveness. … What We Offer: Innovative Projects: Work on digital transformation initiatives that drive change. Collaborative Environment: Work within a highly supportive and cohesive team setting. Professional Growth: Opportunities for continuous learning and development in the NHS If you are a creative thinker with an interest in digital transformation and a desire to make a meaningful impact, we … d love to hear from you! Main duties of the job This is an important role within Digital Services, involving close collaboration with Digital colleagues and operational and clinical staff across the Trust. It will require effective engagement with internal and external stakeholders to deliver and embed digital Programmes of work. The post holder will proactively engage More ❯
Employment Type: Permanent
Salary: £53751.00 - £60651.00 a year
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Digital Transformation Consultant - CoPilot & Power Platform

England, United Kingdom
Hybrid / WFH Options
Ingentive
self-sufficiency. We do this by providing client-side incubation support with ready-made out-of-the box capability supported by smart, execution-focussed practitioners. The Role An exceptional Digital Transformation Consultant, advising and guiding our prospects and clients on the adoption of innovative Microsoft technologies including Power Platform, Dynamics 365 Customer Engagement (CE), and Microsoft 365 Copilot. … As a key player in our organisation, you will also drive transformative projects that not only meet but exceed client expectations. Why Join Us? Be at the forefront of digital innovation, working with the latest Microsoft technologies. Shape the digital strategies of industry-leading companies. Collaborate with a passionate team of experts dedicated to excellence. Enjoy the flexibility … rapidly evolving field Essential Expertise: 8+ years of distinguished experience in technical or consulting roles, with deep expertise in Microsoft Business Application. Proven record of leading successful, large-scale digital transformation initiatives Mastery of Microsoft Power Platform, Dynamics 365, PowerApps, Copilot plus Copilot Studio and Azure AI Foundry skills. Exceptional analytical and critical thinking skills, with the ability More ❯
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Digital Transformation Director

London, United Kingdom
Synergy Solutions Limited
About the Role We're seeking a visionary Digital Transformation Director to lead esynergy's growth within Private and Public Sector practices, driving our next phase of digital evolution both as a company and with our customers. This role combines strategic leadership with hands-on experience in modern digital practices to deliver organisational change and exceptional … business value. As Digital Transformation Director, you'll be responsible for orchestrating our organisation's journey within consulting, aligning technology initiatives with business objectives, and fostering a culture of innovation. You'll work closely with C-level executives and cross-functional teams to implement transformative changes which are underpinned by our ambition to deliver £100m of value to … our customers. Responsibilities Develop and execute a comprehensive digital transformation strategy that drives business growth and operational efficiency Lead the modernisation of our offerings around technology stack and digital capabilities, while ensuring alignment with business objectives Champion agile methodologies and product-centric approaches across our organisation and within customer accounts Establish and oversee domain-driven design practices More ❯
Employment Type: Permanent
Salary: GBP Annual
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Program Director (Digital Transformation)

Manchester Area, United Kingdom
Hybrid / WFH Options
Us3 Consulting
Program Director (Digital Transformation) Job Title: Program Director – International Digital Transformation Type: Full-Time Reporting to: Country Heads (International) Overview: We are seeking an experienced and dynamic Program Director to lead and oversee a complex, multi-year international digital transformation initiative. This role demands a strategic thinker with deep experience in delivering large-scale … and executing transformative programs across the business, ensuring delivery excellence, stakeholder alignment, and organisational adoption. Key Responsibilities: Program Leadership: Own the end-to-end delivery of a major international digital transformation program, including planning, resourcing, execution, governance, and continuous improvement. Change Management: Lead change management strategies that drive adoption, engagement, and cultural alignment across international teams. Proactively identify … and commercial. Ensure coordination, risk management, and delivery across interdependent initiatives. Governance & Reporting: Establish robust program governance, reporting frameworks, and decision-making protocols. Ensure transparency and accountability across the transformation program. Digital Delivery: Drive the successful execution of digital change initiatives, ensuring solutions deliver business value and are aligned to the wider digital strategy. (Salesforce project More ❯
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Program Director (Digital Transformation)

London Area, United Kingdom
Hybrid / WFH Options
Us3 Consulting
Program Director (Digital Transformation) Job Title: Program Director – International Digital Transformation NOTE: Weekly visits to Manchester required Occasional European Travel Overview: We are seeking an experienced and dynamic Program Director to lead and oversee a complex, multi-year international digital transformation initiative. This role demands a strategic thinker with deep experience in delivering large … and executing transformative programs across the business, ensuring delivery excellence, stakeholder alignment, and organisational adoption. Key Responsibilities: Program Leadership: Own the end-to-end delivery of a major international digital transformation program, including planning, resourcing, execution, governance, and continuous improvement. Change Management: Lead change management strategies that drive adoption, engagement, and cultural alignment across international teams. Proactively identify … and commercial. Ensure coordination, risk management, and delivery across interdependent initiatives. Governance & Reporting: Establish robust program governance, reporting frameworks, and decision-making protocols. Ensure transparency and accountability across the transformation program. Digital Delivery: Drive the successful execution of digital change initiatives, ensuring solutions deliver business value and are aligned to the wider digital strategy. (Salesforce project More ❯
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Program Director (Digital Transformation)

City of London, London, United Kingdom
Hybrid / WFH Options
Us3 Consulting
Program Director (Digital Transformation) Job Title: Program Director – International Digital Transformation NOTE: Weekly visits to Manchester required Occasional European Travel Overview: We are seeking an experienced and dynamic Program Director to lead and oversee a complex, multi-year international digital transformation initiative. This role demands a strategic thinker with deep experience in delivering large … and executing transformative programs across the business, ensuring delivery excellence, stakeholder alignment, and organisational adoption. Key Responsibilities: Program Leadership: Own the end-to-end delivery of a major international digital transformation program, including planning, resourcing, execution, governance, and continuous improvement. Change Management: Lead change management strategies that drive adoption, engagement, and cultural alignment across international teams. Proactively identify … and commercial. Ensure coordination, risk management, and delivery across interdependent initiatives. Governance & Reporting: Establish robust program governance, reporting frameworks, and decision-making protocols. Ensure transparency and accountability across the transformation program. Digital Delivery: Drive the successful execution of digital change initiatives, ensuring solutions deliver business value and are aligned to the wider digital strategy. (Salesforce project More ❯
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Project Support Officer - Digital Transformation

Dartford, United Kingdom
Hybrid / WFH Options
Oxleas NHS Foundation Trust
Job summary We are seeking a skilled motivated person to work within our Digital Transformation Team on the delivery of digital projects supporting our Digital Transformation Strategy. The projects within the programme are crucial to the Trust realising its goal of promoting innovation and redesigning services to deliver care that is tailored to individual patient … of Working Team If you are successful the team leads will decide the appropriate team you support. Main duties of the job Develop and maintain effective communication with the Digital Transformation team, including trust advisors to support the delivery of the projects. Able to lead on a particular project workstream (ie communications) Prioritise verbal and written communication requests … very important to us. They help Oxleas to be a great place to work. Job description Job responsibilities To assist with all administration and training for the implementation of digital transformation projects Lead on a project workstream (ie communications) To directly support the digital transformation team, creating and maintaining project documentation and the production of reports More ❯
Employment Type: Permanent
Salary: £35763.00 - £43466.00 a year
Posted:

Digital Transformation Manager

Malton, North Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Ad Warrior
Digital Transformation Manager Location: Malton, North Yorkshire/Hybrid/Remote Salary: £50,000 per annum Hours : Part Time. 22.5 hour per week Vacancy Type: Temporary - This is a 12-month fixed term contract with scope to be extended. Closing Date : 22nd August 2025 Our client is dedicated to helping schools to thrive by advancing professional expertise in … member schools across the UK and abroad, encompassing a vibrant community of professionals who are committed to excellence in their respective fields. The Role The organisation seeks a Digital Transformation Manager capable of guiding them through the implementation of their new chosen digital CRM/CMS technology and integrating it into all areas of the business. The … is excited to be leading the organisation into its next stage of sustainable growth. Key Responsibilities Project Management & Execution: Lead and oversee the planning, execution, and assessment of their digital transformation project from current stage through to iteration, maximising its potential throughout. Review and re-define if necessary the project scope, deliverables, timelines, budgets, and resource requirements, ensuring More ❯
Employment Type: Temporary, Part Time, Work From Home
Salary: £50,000
Posted:

Digital Transformation Manager

york, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Ad Warrior
Digital Transformation Manager Location: Malton, North Yorkshire/Hybrid/Remote Salary: £50,000 per annum Hours : Part Time. 22.5 hour per week Vacancy Type: Temporary - This is a 12-month fixed term contract with scope to be extended. Closing Date : 22nd August 2025 Our client is dedicated to helping schools to thrive by advancing professional expertise in … member schools across the UK and abroad, encompassing a vibrant community of professionals who are committed to excellence in their respective fields. The Role The organisation seeks a Digital Transformation Manager capable of guiding them through the implementation of their new chosen digital CRM/CMS technology and integrating it into all areas of the business. The … is excited to be leading the organisation into its next stage of sustainable growth. Key Responsibilities Project Management & Execution: Lead and oversee the planning, execution, and assessment of their digital transformation project from current stage through to iteration, maximising its potential throughout. Review and re-define if necessary the project scope, deliverables, timelines, budgets, and resource requirements, ensuring More ❯
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Digital Transformation Manager

Malton, North Yorkshire, England, United Kingdom
Hybrid / WFH Options
Ad Warrior
Digital Transformation Manager Location: Malton, North Yorkshire/Hybrid/Remote Salary: £50,000 per annum Hours : Part Time. 22.5 hour per week Vacancy Type: Temporary - This is a 12-month fixed term contract with scope to be extended. Closing Date : 22nd August 2025 Our client is dedicated to helping schools to thrive by advancing professional expertise in … member schools across the UK and abroad, encompassing a vibrant community of professionals who are committed to excellence in their respective fields. The Role The organisation seeks a Digital Transformation Manager capable of guiding them through the implementation of their new chosen digital CRM/CMS technology and integrating it into all areas of the business. The … is excited to be leading the organisation into its next stage of sustainable growth. Key Responsibilities Project Management & Execution: Lead and oversee the planning, execution, and assessment of their digital transformation project from current stage through to iteration, maximising its potential throughout. Review and re-define – if necessary – the project scope, deliverables, timelines, budgets, and resource requirements, ensuring More ❯
Employment Type: Temporary
Salary: Competitive salary
Posted:

Program Director (Digital Transformation)

London, England, United Kingdom
Us3 Consulting
Job Description Program Director (Digital Transformation) Job Title: Program Director – International Digital Transformation NOTE: Weekly visits to Manchester required Occasional European Travel Overview: We are seeking an experienced and dynamic Program Director to lead and oversee a complex, multi-year international digital transformation initiative. This role demands a strategic thinker with deep experience in … and executing transformative programs across the business, ensuring delivery excellence, stakeholder alignment, and organisational adoption. Key Responsibilities: Program Leadership: Own the end-to-end delivery of a major international digital transformation program, including planning, resourcing, execution, governance, and continuous improvement. Change Management: Lead change management strategies that drive adoption, engagement, and cultural alignment across international teams. Proactively identify More ❯
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Procurement Digital Transformation Analyst / Senior Analyst

High Wycombe, Buckinghamshire, England, United Kingdom
Hybrid / WFH Options
Randstad Sourceright
Procurement Digital Transformation Analyst/Senior Analyst Location: Remote working - We are accepting applications from Ireland & UK (OUTSIDE IR35) only at this time, please do not apply unless you are based in either of these countries. Duration: 6 months to begin with - high chance of extension - multi year project Hours: 40 hours per week The New Consumer Health … Company is seeking a Procurement Digital Transformation Programme to join our team on a remote and temporary basis. This role will be part of the Procurement Digital Transformation Programme team within the procurement function, managing key projects and ensuring alignment with organisational goals. We are looking for professionals with background in project management, procurement, and data … manages iconic brands like Tylenol®, Neutrogena®, JOHNSON’s®, and Listerine®, this role will play a crucial part in driving data integrity, efficiency, and technological innovation in procurement. The Procurement Digital Transformation Analyst/Senior Analyst will execute hands-on data tasks, optimise procurement processes, and support system integration efforts within ERP and other procurement platforms. This role requires More ❯
Employment Type: Contractor
Rate: Salary negotiable
Posted:

Digital Transformation Consultant - Public Sector

City of London, London, United Kingdom
Hybrid / WFH Options
Freshminds
A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into … service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands-on … coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads to align More ❯
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Digital Transformation Consultant - Public Sector

London Area, United Kingdom
Hybrid / WFH Options
Freshminds
A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into … service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands-on … coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads to align More ❯
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Digital Transformation Optimisation Co-Ordinator

Dartford, United Kingdom
Oxleas NHS Foundation Trust
Job summary Agile working (minimum 2 days in the office) The postholder will support digital transformation by leading service redesign and process optimisation within mental health, community, forensic, and prison healthcare services. They will work with clinical and operational teams to implement digital change, improve data quality, and maximise the use of digital technologies to enhance … care delivery and service outcomes. Main duties of the job The main Duties will include: Lead and support digital transformation projects across the Trust. Drive organisational and behavioural change through digital systems optimisation. Assist in the development of clinical best practices and process improvements. Collaborate with stakeholders to analyse needs, plan projects, and deliver digital solutions. … for approval (e.g. PID, business case). Facilitate service design workshops and redesign processes using change management techniques. Assist in procurement activities for new systems. Promote and evaluate new digital technologies. Track project risks, issues, and interdependencies. Analyse and interpret performance data to support improvement. Change and Service Improvement Engage staff through workshops and change initiatives. Apply service improvement More ❯
Employment Type: Permanent
Salary: £44485.00 - £52521.00 a year
Posted:

Associate Project Manager, Digital Transformation

City of London, London, United Kingdom
Stratt
Associate Project Manager, Digital Transformation The Company Stratt is a consultancy firm specialising in sustainably responsible, enterprise digital transformation. We partner with executive teams from some of the world’s most recognisable brands to design, build and manage transformative enterprise capabilities. We believe in healthier business for people and our planet. We are ranked by EcoVardis in … to expand our delivery operations to support our growth. The Role We are seeking commercially minded and ambitious individual to join our life sciences delivery operations practice. As a digital transformation project manager, you will be instrumental in shaping the international business of our clients in the life sciences sector. Your role is to support commercial biotech and … efficiently and effectively throughout service delivery Candidate Profile BSc/MA in Science, Technology, Engineering or Mathematics (STEM) field 3 - 5 Years project management experience, with an interest in digital transformation Active interest in the life sciences product lifecycle, with a focus on Commercialisation An entrepreneurial and data-driven mindset, able to critically examine business challenges A well More ❯
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Associate Project Manager, Digital Transformation

London Area, United Kingdom
Stratt
Associate Project Manager, Digital Transformation The Company Stratt is a consultancy firm specialising in sustainably responsible, enterprise digital transformation. We partner with executive teams from some of the world’s most recognisable brands to design, build and manage transformative enterprise capabilities. We believe in healthier business for people and our planet. We are ranked by EcoVardis in … to expand our delivery operations to support our growth. The Role We are seeking commercially minded and ambitious individual to join our life sciences delivery operations practice. As a digital transformation project manager, you will be instrumental in shaping the international business of our clients in the life sciences sector. Your role is to support commercial biotech and … efficiently and effectively throughout service delivery Candidate Profile BSc/MA in Science, Technology, Engineering or Mathematics (STEM) field 3 - 5 Years project management experience, with an interest in digital transformation Active interest in the life sciences product lifecycle, with a focus on Commercialisation An entrepreneurial and data-driven mindset, able to critically examine business challenges A well More ❯
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Senior Project Manager (Digital Transformation)

Poole, Dorset, South West, United Kingdom
Hybrid / WFH Options
RNLI
Senior Project Manager (Digital Transformation) - Temporary (up to 12 months) Salary: £49,492 to £58,226 (dependent on experience) Contract type: Temporary: Fixed Term Contract or Secondment Hours: Full Time Location: Poole, Dorset, England Location description: Hybrid between home and Poole Closing Date: 06-08-2025 Reference: 19979 About us Our Lifeboat crews and Lifeguards need a dedicated … An exciting opportunity has arisen for a Senior Project Manager in our central Portfolio function, who will be responsible for delivery to time, cost and quality of large, strategic digital transformation projects. This includes all aspects of project management in a multi-project environment. Some of the Benefits - Salary - £49,492 to £58,226 (dependent on experience … contributions of up to 16% of basic salary) - Life insurance - Health and dental cash plan About you The successful candidate will be an experienced project manager working within the digital transformation space and who has relevant PM qualifications (APM/Prince or equivalent practical experience) and can demonstrate significant experience of working on technology enabled change with experience More ❯
Employment Type: Contract
Rate: £55,000
Posted:

Head of Digital Transformation and Data Strategy

Norwich, Norfolk, United Kingdom
Norfolk Community Foundation
Head of Digital Transformation and Data Strategy £60,000-65,000 (dependent on experience) Full-time, 2 year contract Based at: Norfolk Community Foundation offices, Norwich Are you interested in being part of a team making a tangible difference in Norfolk? Can you harness technology, data, and communication strategies to amplify community impact? Do you have experience in … Playing in picture-in-picture (opens a new window) 00:00 01:48 Quality Auto Speed Normal ; Who are the Norfolk Community Foundation? About the role The Head of Digital Transformation and data strategy reports to the Director of Finance and Operations and is part of the Senior Management Team working closely with the Chief Executive. Key responsibilities … decisions. Driving responsible innovation , including AI and automation, to improve efficiency and impact. About you We are looking for someone with a strong track record in strategic leadership and digital transformation, who can confidently set a vision and drive innovation across an organisation. You will be experienced in managing CRM systems (particularly Salesforce), data analytics, and optimising systems More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Digital Transformation Helpdesk Administrator

Dartford, United Kingdom
Oxleas NHS Foundation Trust
Permanent position Full Time: 37.5 hours per week Agile working (minimum 2 days in the office) Job Overview: The postholder will be the first point of contact for the Digital Transformation department, responsible for managing the helpdesk. This includes handling enquiries and requests regarding digital services, triaging issues, allocating tasks to relevant teams, and ensuring high standards … of customer service across all communications. Main duties of the job Main Duties of the Job Operate and manage a busy Digital Transformation Helpdesk. Handle a range of routine and complex enquiries or complaints via phone, email, and other channels. Log, categorise, and prioritise requests using the helpdesk system. Allocate requests to appropriate teams and track progress. Maintain … resolved. Track ongoing tasks, issue delay notices if required, and run monitoring reports. Escalate complex or serious incidents when necessary. Administrative Support Perform clerical duties as directed by senior digital staff. Maintain clean and safe working areas; report faults and incidents. Order office supplies and support resource management. Customer Service and Communication Provide professional, friendly service via all communication More ❯
Employment Type: Permanent
Salary: £29651.00 - £31312.00 a year
Posted:
Digital Transformation
10th Percentile
£50,700
25th Percentile
£61,250
Median
£65,769
75th Percentile
£77,750
90th Percentile
£102,250