Italian Speaking IT Support
- Hiring Organisation
- eTeam Workforce Limited
- Location
- Livingston, West Lothian, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
mobile devices, Citrix-based desktops, and bespoke applications. Key Responsibilities: Provide 1st and 2nd line support via Service Desk chat and occasionally phone during disaster recovery scenarios. Respond to user queries professionally, calmly, and efficiently. Log, categorise, and prioritise incidents accurately within the ITSM/ticketing system. Ensure … base/documentation mindset with process improvement focus. Experience collaborating with 3rd line support teams and managing escalations. Understanding of major incident management or disaster recovery procedures. Experience Required: Minimum 1 year of IT Service Desk experience. Ideally 3-4 years in a similar Service Desk ...