customers Develop communication plans with partners to minimise impact during system maintenance Display excellent analytical and organization skills. Provide full measurement, analysis, and reporting of all key indicators. Execute disasterrecovery procedures when and if necessary Deliver communications to strict SLAs Work closely with remote support Communicate effectively throughout internal IT groups (verbally and written as appropriate) Essential More ❯
customers Develop communication plans with partners to minimise impact during system maintenance Display excellent analytical and organization skills. Provide full measurement, analysis, and reporting of all key indicators. Execute disasterrecovery procedures when and if necessary Deliver communications to strict SLAs Work closely with remote support Communicate effectively throughout internal IT groups (verbally and written as appropriate) Essential More ❯
customers Develop communication plans with partners to minimise impact during system maintenance Display excellent analytical and organization skills. Provide full measurement, analysis, and reporting of all key indicators. Execute disasterrecovery procedures when and if necessary Deliver communications to strict SLAs Work closely with remote support Communicate effectively throughout internal IT groups (verbally and written as appropriate) Essential More ❯
responsible for ensuring Digital Solutions has embedded a successful client experience program that meets established goals and objectives, including prompt response to requests, established service criteria, implementation of service recovery model, training and mentoring of DS staff as required. Provides oversight and direction to the Business Relationship Manager (BRM) and Business Analyst (BA) team. Cross-Department Liaison: Serve as … Information Security teams to ensure alignment on technical strategies, cybersecurity protocols, and compliance with institutional policies. Incident Response and Business Continuity: Lead efforts in business continuity, incident response and disasterrecovery, ensuring swift resolutions and developing protocols for business continuity in case of operational disruptions. Project Management: Oversee multiple concurrent technology projects, from design to implementation, ensuring that More ❯
