Support Solution Expert Reading,Berkshire,United Kingdom Service Delivery Posted 6 hours ago
- Location
- Reading, England, United Kingdom
infrastructure, databases, interfaces, and multi-vendor systems using relevant protocol, platform, and log analysis tools.* Support Packet Core integration, deployment, upgrade, rollback, redeployment, scaling, recovery, emergency restoration, disaster recovery, and operational readiness activities.* Own complex Customer Service Requests from initial investigation through successful closure, ensuring timely communication … clear ownership, and effective resolution.* Lead cross-functional recovery during critical incidents, major escalations, and network crises, coordinating SMEs, Solution Architects, operations teams, Product Development Units, Global Services, and customer stakeholders.* Lead root cause analysis and present findings, contributing factors, corrective actions, and service improvement recommendations to customers, senior ...