Customer Relationship Executive - Defence
Chippenham, Wiltshire, South West
CGI
documentation. • Prepare comprehensive monthly reports on user activity as part of the Service Delivery reporting process, supporting the Service Delivery and Operations Managers. • Assume full ownership of all management documentation related to service account administration and ID Access Management processes. • Build and maintain strong relationships with key stakeholders to gain a deep understanding of their requirements, provide informed guidance … strong understanding of user support within a cyber security or IT operations environment. • Strong experience with Active Directory. • Knowledge of security compliance standards and best practices. • Excellent communication and documentation skills with the ability to work collaboratively across technical and operational teams, namely MOD, CGI and other MOD service providers. • Understanding of MOD hierarchy and UK Government Security … Classifications. • Extensive working knowledge of SharePoint and Microsoft Office applications, with proficiency in Word and Excel. • Demonstrates strong time management and organisational skills, with the ability to effectively prioritise tasks to meet deadlines. • Experience in ITSM environments and tools (e.g., ServiceNow). • Experience of RedHat FreeIPA account management. • ITIL Foundation. • Experience of working in an Agile project delivery environment. More ❯
Employment Type: Permanent
Posted: