troubleshooting clusters Remote Desktop Services - Experience supporting and troubleshooting RDS, RemoteApp and Citrix environments (on-prem and cloud) Networking - Network troubleshooting at 3rd line; supporting Palo Alto, Sophos, FortiNet, Draytek, Juniper, Cisco firewalls Endpoint Support - Experience with Windows desktop, application, tablet and mobile device support Soft Skills - Effective communication; methodical approach to diagnosis and documentation; independent research; organisation and prioritisation More ❯
Windows 7 and above) Hyper-V setup and administration Microsoft 365 tenant setup and administration SharePoint Online configuration and support Core networking (DNS, routing, switching) Firewall configuration (Meraki/Draytek/Sophos) Familiarity with VoIP platforms, preferably Gamma Experience with Apple device support Previous experience with Managed Service Platforms and RMM tools Desirable: Industry-recognised certifications such as MCSE, CCNP More ❯
certification Experience with Microsoft Defender or equivalent security solutions Networking certifications (CCNA, FortiGate, Netgear) Experience with VMWare and Hyper-V PC/laptop building, troubleshooting, and repair Router configuration (Draytek preferred) Firewall configuration (FortiGate preferred) Experience with anti-virus/anti-spam deployment including DNS changes VOIP telephony experience Project management experience or certification Experience using ConnectWise Manage CRM More ❯
wide range of environments, with a strong focus on networking infrastructure Support Microsoft 365, Azure, and Windows Server environments Manage and maintain network devices — ideally including Meraki, UniFi, or DrayTek Assist with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise (or similar PSA/… Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki, UniFi, or DrayTek devices Good knowledge of Microsoft 365 and hands-on experience with Microsoft Azure Windows Server and Active Directory administration Experience with PowerShell scripting (bonus, not required) Experience with ConnectWise (desirable More ❯
wide range of environments, with a strong focus on networking infrastructure Support Microsoft 365, Azure, and Windows Server environments Manage and maintain network devices — ideally including Meraki, UniFi, or DrayTek Assist with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise (or similar PSA/… Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki, UniFi, or DrayTek devices Good knowledge of Microsoft 365 and hands-on experience with Microsoft Azure Windows Server and Active Directory administration Experience with PowerShell scripting (bonus, not required) Experience with ConnectWise (desirable More ❯
fundamentals (DNS \ DHCP \ EMAIL etc.) Recognised accreditations (MCP's, CompTIA). Foundation Certificate in ITIL. VoIP knowledge, preferably Gamma. Experience with SharePoint On-Line Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure. Knowledge and experience with monitoring, antivirus and backup technologies Apple products and support. Knowledge of desktop imaging software/services. Salary More ❯
client networks and infrastructure Implementing and troubleshooting Windows Server, Microsoft 365, and networking technologies Managing Active Directory, Group Policy, and Hyper-V environments Configuring and administering networking solutions (Meraki, Draytek, Sophos) Delivering projects across the UK (travel required) Required Skills/Qualifications: 3+ years' experience as a Technical Engineer or similar IT support role Right to live & work in the … of: Windows Server 2012+ & Windows Desktop 10+ Active Directory & Group Policy Microsoft 365 & SharePoint Online administration Hyper-V setup & management Networking fundamentals (DNS, Routing, Switching, Firewalls) Experience with Meraki, Draytek, or Sophos firewalls Benefits: Fully funded training & certifications UK-wide travel (expenses covered) Join a fast-growing MSP with clear career progression Salary: £38,000 - £40,000 per annum (DOE More ❯
server, desktop, and cloud-based issues Support Windows Server, Active Directory, and Microsoft 365 environments Assist with networking tasks (switching, routing, firewall configurations) Configure and manage devices including Meraki, DrayTek, and Sophos firewalls Perform on-site installations and support as required Document issues, solutions, and changes in service systems Deliver excellent customer service and represent the business professionally on-site More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Focus Group
in a fast-paced environment. You will provide remote and onsite support and installations for customers ranging from SMEs to enterprises, working with technologies from major vendors such as Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba. You'll help configure and troubleshoot network equipment, servers, and wireless systems, ensuring that customers receive exceptional service. This is … environment. Proficiency with Microsoft technology stack (Windows Desktop, Windows Server, M365). Network equipment installation and configuration skills, including routers, firewalls, wireless systems, and network equipment from vendors like Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba. Additional Requirements : A full valid UK driving license (for field roles). Ability to be flexible, including adjusting working hours More ❯
migration and Implementation experience Knowledge of GDPR Any exposure to the following is advantageous: Windows Server OS Install and support, Active Directory Systems Admin, Remote monitoring & management, AWS, Draytek Vigor, Unifi WIFI hardware &/or Managed Switches Ideal opportunity for an experienced IT Service Desk Analyst or IT Technician/Engineer keen to utilise & add to their broad technical skills More ❯
Support experience (we are a VAR for SMB’s) Knowledge of GDPR Desirable: Windows Server OS Install and support Active Directory Systems Admin Remote monitoring and management AWS experience Draytek Vigor experience Unifi WIFI hardware Managed Switches If you have at least 8 year’s industry experience and seeking a new challenging role in Gloucestershire, please get in touch today. More ❯
user devices Conducting regular patching and software updates using Intune and Jamf School Supporting LAN, VPN, and broadband setups, and working with devices from Unifi, TP-Link Omada, and Draytek Writing and using PowerShell scripts to automate tasks and support system configurations Documenting tasks and updates in the ticketing system and communicating progress via Teams and 3CX Training Information Communications More ❯
Wigan, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
IT Support Apprentice Are you ready to launch your career in IT with a company that blends innovation, hands-on experience, and real social impact? At Ark Technology , they're more than just an IT provider they're a values More ❯
Employment Type: Advanced apprenticeships, Work From Home
lighting and HVAC control systems Networking infrastructure Security and whole-home automation Experience working with leading brands such as Crestron, Savant, Control4, KNX, Lutron, Rako, Cisco, Ubiquiti, Ruckus, and DrayTek . Familiarity with Revit, SketchUp, and DIALux is a plus but not essential. Excellent communication skills , capable of engaging with both technical and non-technical stakeholders. A keen eye for More ❯
Employment Type: Permanent
Salary: £38000 - £43000/annum Negotiable at interview
of delivery, provide technical insight, and build strong relationships with clients. Key Responsibilities Install and commission a range of AV and smart home systems (including Control4, Lutron, Rako, Ubiquiti, Draytek) Carry out diagnostics and service visits on completed systems Build and dress AV racks to a high standard Interpret and work from technical drawings and wiring schematics Maintain accurate documentation … years' experience in residential AV installation Certified Control4 Installer (minimum Level 2) Hands-on experience with Lutron, Rako, and Control4 lighting control systems Proficient in configuring residential networks (Ubiquiti, Draytek preferred) Good understanding of system schematics and cabling standards Comfortable using power tools and test equipment Strong communication skills and a professional attitude A full UK driving licence (held for More ❯
of delivery, provide technical insight, and build strong relationships with clients. Key Responsibilities Install and commission a range of AV and smart home systems (including Control4, Lutron, Rako, Ubiquiti, Draytek) Carry out diagnostics and service visits on completed systems Build and dress AV racks to a high standard Interpret and work from technical drawings and wiring schematics Maintain accurate documentation … years' experience in residential AV installation Certified Control4 Installer (minimum Level 2) Hands-on experience with Lutron, Rako, and Control4 lighting control systems Proficient in configuring residential networks (Ubiquiti, Draytek preferred) Good understanding of system schematics and cabling standards Comfortable using power tools and test equipment Strong communication skills and a professional attitude A full UK driving licence (held for More ❯
Employment Type: Permanent
Salary: £35000 - £40000/annum Dependent on experience
Understanding of basic networking (VLANs, PoE switches, IP provisioning, QoS basics) Experience working in customer-facing environments Advantageous brands to be familiar with: Yealink, 8x8, Gamma, Microsoft Teams, Meraki, DrayTek, Datto (Open Mesh) Comfortable with power tools in the framework of mounting equipment to walls and ceilings A BTEC or HND in a relevant subject (Computer Science, Information Technology, etc More ❯
of dealing with third party service providers Experience using Ms Office and working on a CRM Systems Desirable Experience: Experience working with Gamma, 8x8, NFON products Experience working with Draytek and Unifi managed hardware Skills required: Strong communication skills - a good telephone manner and the ability to communicate both verbally and in writing in a professional manner Professional presentation with More ❯
