IT Service Desk Team Leader
Sevenoaks, Kent, South East, United Kingdom
Searchability (UK) Ltd
small team delivering first-line and second-line IT support across the organisation. You'll act as both a team leader and a hands-on technical specialist - managing workloads, driving SLA performance, and ensuring excellent customer service. You'll take ownership of the IT support rota, handle escalations, mentor junior team members, and support the delivery of infrastructure initiatives … SLAs, prioritising workloads, and delivering measurable service improvements * Excellent communication and stakeholder management skills * Flexibility to occasionally work outside normal hours for system updates or incident response * Full UK driving licence and access to a vehicle (due to office location) What would be desirable? * ITIL 4 Foundation Certification or familiarity with ITIL frameworks * CompTIA A+ or Network+ More ❯
Employment Type: Permanent
Salary: £55,000
Posted: