We are seeking a D365 CE Support Analyst to work for a well established Microsoft consultancy who specialise in the Dynamics365 and Power Platform sector.This is a growing company who have a strong project pipeline and as such they are growing their support function.You will be responsible for the resolution or implementation … team means you'll need to be proactive, be able to work under your own initiative and within a team. You will be exposed to all areas of Dynamics and the Dataverse, such as Power Automate and Power Apps. Requests can range from the creation of new fields, updating forms, apply security permissions or adding automation using workflows … be able to establish strong working relationships with customers, clarify their requests and also to troubleshoot their issues effectively. Responsibilities: * Logging and processing customer requests and issues using Dynamics365* Troubleshooting and diagnosing support issues via the phone, email or onsite visits* Effective ticket management to meet defined service levels* Assist with project related work, such More ❯
Basingstoke, Hampshire, England, United Kingdom Hybrid / WFH Options
Nigel Frank International
Job Description We're looking for a proactive Dynamics365 Support Analyst to join a well-established IT and Dynamics service provider. The role involves supporting a variety of client environments across cloud and on-prem setups, providing prompt issue resolution and system enhancements. You'll work closely with customers and … internal teams, helping to customise and develop Dynamics365 solutions, while also contributing to project delivery. This role offers exposure to the full Microsoft stack and is ideal for someone with experience supporting or customising internal CRM systems who is looking to advance into consultancy or technical development. Roles and Responsibilities Handle incoming support tickets and … service requests through Dynamics365 Investigate and troubleshoot issues via phone, email, or occasional onsite visits Customise and configure D365 environments - including fields, forms, workflows, and permissions Manage service requests in line with SLAs, escalating where necessary Assist with customer onboarding and D365 implementations Participate in project work and system improvements Identify opportunities for service or More ❯
D365 CE Support Analyst - Basingstoke (Hybrid) - £40k Join an established, forward-thinking Microsoft Partner, delivering … essential support and development across a range of industries to help clients implement and optimize their solutions! Roles and Responsibilities Log, manage, and resolve D365 support tickets using Dynamics365 Apply updates such as new fields, form updates, workflows, or Power Automate flows Communicate effectively with clients and internal stakeholders Support onboarding and improvements for new More ❯
D365 CE Support Analyst - Basingstoke (Hybrid) - £40k Join an established, forward-thinking Microsoft Partner, delivering … essential support and development across a range of industries to help clients implement and optimize their solutions! Roles and Responsibilities Log, manage, and resolve D365 support tickets using Dynamics365 Apply updates such as new fields, form updates, workflows, or Power Automate flows Communicate effectively with clients and internal stakeholders Support onboarding and improvements for new More ❯