Functional Developer (Dynamics 365 Contact Centre & CRM) – AR
- Location
- Lincoln, England, United Kingdom
Description – Functional Developer (Dynamics 365 Contact Centre & CRM) Role Overview We are seeking an experienced Functional Developer – Dynamics 365 Contact Centre & CRM to configure, develop and support Microsoft Dynamics 365 Customer Service … solution designs into effective CRM functionality, ensuring systems meet operational needs and provide a positive customer experience. Key Responsibilities Configure and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions. Develop and maintain CRM functionality, including case management, queues, routing rules and service-level agreements ...