Contact Center Engineer- UCCE
- Hiring Organisation
- HCLTech
- Location
- City of London, London, United Kingdom
architecture diagrams, call flow designs, and failure‐mode documentation. Integrations & Ecosystem Troubleshoot complex integrations involving: Salesforce CTI, APIs, OAuth, and data synchronization Microsoft Dynamics CRM UCCE CTI/CVP/third‐party integrations Act as technical liaison between: Genesys vendor support Cisco TAC Network … center routing, call flows, and agent states SIP, RTP, voice gateways, SBCs, and carrier interconnects Experience with CRM integrations (Salesforce, Dynamics). Proven ability to lead P1/P2 incident bridges and cross‐team resolution. Strong experience in large enterprise, MSP, or Run Unit ...