t just implement solutions - we create lasting impact for our customers. Our Professional Services team sits at the heart of that mission, making sure every deployment runs smoothly, every migration is seamless, and every customer walks away confident in their decision to partner with us.We're looking for a skilled Professional Services Consultant who thrives on solving problems, building … how to keep projects on track- you'll feel right at home here. What You'll Do Guide customers through implementing Mimecast services and ensure successful deployments Support smooth email archive migrations from legacy solutions Escalate and track issues or feature requests with Support and Product Development Spot opportunities to upsell additional products and services where they'll add … with cross-functional teams to deliver exceptional customer outcomes What You'll Bring Strong IT administration skills with Microsoft Exchange (on-prem, Azure, Exchange Online), Google Workspace, or other email systems Advanced knowledge of key technical requirements (SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, journaling, etc.) Familiarity with email archive solutions (e.g., Enterprise Vault) and gateway More ❯
closely with our IT Project managers to ensure projects are delivered on time and on budget. Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), Create documentation and knowledge base articles to assist users in resolving common issue. Provide excellent customer service by communicating effectively and … background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with More ❯
closely with our IT Project managers to ensure projects are delivered on time and on budget. Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), Create documentation and knowledge base articles to assist users in resolving common issue. Provide excellent customer service by communicating effectively and … background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with More ❯
