2 of 2 Enterprise Architecture Jobs in Renfrewshire

Director Employment Type: Contract Travel: Up to 40% (workshops, cutovers, vendor engagements) Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The … successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and … enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM More ❯

for a well-rounded architect to play a pivotal role in stabilising and evolving a complex outsourced IT environment. The successful candidate will be instrumental in shaping future-state architecture, reviewing service management practices, and driving strategic tech change initiatives. This role requires someone who can bridge the gap between technical delivery and business outcomes, ideally with experience in … Review and enhance service management models within an outsourced environment. Engage with stakeholders to translate business needs into actionable technical solutions. Candidate Profile Essential Experience Proven background in Solutions Architecture , with a strong emphasis on Infrastructure Services and Cloud Platforms . Experience working within or alongside outsourced IT service agreements . Strong understanding of business outcomes and how technology … enables them. Comfortable with service management frameworks and delivery optimisation. Development experience is advantageous. Desirable Exposure to data integration projects. Familiarity with Azure, AWS, or GCP . Knowledge of enterprise architecture frameworks and ITIL practices. Team & Environment The successful candidate will join a small, agile team of architects and engineers, collaborating closely with service managers, delivery leads, and More ❯