Service Delivery Analyst
- Hiring Organisation
- Hightown Housing Association
- Location
- Hemel Hempstead, Hertfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £28719/annum Pension, Bonus, Car Parking, On Site Gym
queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms. User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures. Documentation: Maintain and update IT documentation, including knowledge base articles and user guides. Follow ...