IT Service Desk Analyst - 1st & 2nd Line IT Support
- Hiring Organisation
- MACKENZIE JONES IT LIMITED
- Location
- Ely, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
Helpdesk or Desktop Support environment. Experience supporting IT Services within Manufacturing or Supply Chain or other fast-paced commercial environments. Exposure to Microsoft Entra ID, Active Directory, Exchange Online or Microsoft Intune. Familiarity with ITIL principles, Incident Management, Service Request Fulfilment & SLA-driven support. Experience supporting … Helpdesk Analyst, Helpdesk Analyst, IT Support Technician, Desktop Support, End User Computing, EUC, Microsoft 365, M365, Office 365, Outlook, Microsoft Teams, Active Directory, Entra ID, User Account Administration, Windows 10, Windows 11, Windows Desktop Support, Cloud Services, ITSM, ITIL, Incident Management, Service Requests, SLA, Ticketing Systems ...