Senior 2nd Line Support Engineer
- Hiring Organisation
- 1 Tech Staffing Ltd
- Location
- Kingston upon Thames, Greater London, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £50000/annum
fast-paced, client-focused environment. Role Overview Resolve escalated 2nd line issues across desktop, cloud, networking, and infrastructure. Support Microsoft 365, Azure, Entra ID, Intune, and Windows Server environments. Troubleshoot complex technical issues and manage incidents through to resolution. Collaborate with 3rd line teams … projects. Mentor junior engineers and deliver excellent customer service. Requirements Strong 2nd line support experience within an MSP. Solid knowledge of Microsoft 365, Azure, Active Directory, and Windows environments. Good networking knowledge, including DNS, DHCP, VPNs, and firewalls. Experience with ITSM tools, remote support, and SLA-driven environments. Strong ...