1 of 1 Escalation Management Jobs in Oxford

resource allocation to ensure consistent service delivery. Guide and review incident investigations, validating findings, assessing business impact, recommending response actions, and ensuring appropriate escalation management. Serve as a key point of coordination during customer and internal escalations, providing clear updates, risk assessments, recommendations, and resolution plans. Coach, mentor … plus. Solid understanding of network fundamentals, including TCP/IP, routing, switching, and traffic analysis. Experience with SIEM platforms and enterprise security data management; database querying skills are advantageous. Working knowledge of PowerShell and Python for automation and investigation support. Strong analytical, troubleshooting, and decision‐making skills, with ...