Desktop Support Engineer (DSS)
- Hiring Organisation
- Tata Consultancy Services
- Location
- City of London, London, United Kingdom
Avoid repetition) · Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc. · Incident handling: including troubleshooting, break fix; follows incident management process. · Service Requests: Installation, Movement, Addition or Change (IMAC … their control. · Arranging on-site access & support, when required · IMAC’s - Prepare new and existing equipment for deployment · Move existing equipment (PC, notebook, Thin Client, network printer etc....) and update configurations, as necessary. · Change an existing hardware/software component and verify functionality upon completion · IMAC Update in CMDB ...