1 to 2 of 2 Fault Analysis Jobs in the North West

includes: Providing a helpful and polite first level support service through taking calls and handling the resulting incidents or service requests Effective logging and fault analysis Service request ownership and prioritisation Allocation to relevant parties Providing regular call status updates Maintaining a technical knowledge of all supported products … update any required skills set Dealing with 3rd parties in a professional manner to ensure customer service levels Scheduling and supporting engineers during installations, fault resolution and 3rd party issues Following the incident management and request fulfilment processes detailed in the call handling manual Fulfilling Service Desk objectives detailed more »

/7 shift rotation Manage incidents within the company’s network and infrastructure Monitor the Network and performance daily Troubleshoot any Network issues, fault analysis and hard troubleshooting. Conduct 3rd level support to the wider organisation To discuss this exciting opportunity in more detail, please APPLY NOW for more »