1 of 1 Fault Management Jobs in Wokingham

will involve troubleshooting, issue resolution, and fostering effective communication with customers and various stakeholders. You'll be working to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs. You'll support rapid restoration of network fault resolution prior to critical service failure where … possible, ensuring that 3rd Party team remain within agreed fault management guidelines. You'll take an overall pro-active responsibility for the technical support/issues arising within the environment at Data Centres, working with associated Service Desks to ensure the correct action for an incident is taken ...