1 of 1 Field Service Engineer Jobs in Cardiff

Desktop Support Engineer: Belfast - £15 per hour + Mileage Role Summary REED Technology Belfast are delighted to be partnering a local IT Support organisation, providing a Temporary Desktop Support Engineer for a project based in Belfast. Working as part of an IT Support team, responsible for … First point of contact for Customers Provide 1st Line diagnosis and resolution Maintain a high level of 1st time fix rates Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly To provide an excellent level of customer service and value … to resolver groups when required Ensure customers are kept updated on progress of tickets Prioritisation and management of workload and tasks, working within contractual Service Level Agreements Work in accordance to company policies, procedures and standards Maintain awareness of current appropriate technologies used by customers Update and share knowledge More ❯