2 of 2 Functional Architect Jobs in England

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact centre operations … practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy for users, and functional designs that are grounded in real operational needs. The Role As a Functional Architect specialising in Dynamics 365 Contact Center and Customer Service ...

Role: D365 F&O Functional Solution Architect Location: Windsor, UK Contract Inside IR35 Key Responsibilities Provide strategic guidance and support throughout the full project life cycle, from kick-off through post-implementation. Lead and support Functional Consultants and Technical teams in configuring D365 F&O to meet … Drive scoping and design workshops, translating current-state processes into comprehensive solution designs aligned to business needs. Partner closely with the ERP Lead Solution Architect to ensure solutions are scalable, aligned with target architecture, and support broader business strategy. Collaborate with Business Leaders, IT teams, and end users ...