Product Support Engineer
- Hiring Organisation
- Metricell
- Location
- Horsham, West Sussex, United Kingdom
- Employment Type
- Permanent
- Salary
- £26000 - £36000/annum
meet SLA targets. Handle support escalations and keep customers informed throughout the resolution process. Support customers with the deployment, configuration, and management of our testing and measurement solutions. Shape Better Products Work directly with customers and stakeholders to understand business and technical requirements. Translate customer needs into clear, structured … requirements for development teams. Maintain accurate documentation and contribute to continuous product improvement. Drive Quality & Delivery Execute functional testing of new features, updates, and fixes. Identify, reproduce, and validate software defects. Collaborate with developers and project managers to ensure successful and timely product delivery. Provide technical support during ...