of key operational systems. Collaborate closely with Technology, Transformation, Customer Experience, Finance, and Operations teams to ensure alignment with business goals. Support upgrades, vendor management, and regulatory compliance, including GDPR . Investigate and resolve complex technical issues, ensuring minimal service disruption. Maintain and monitor overnight batch processes and key operational reports using tools like Talend, Skybot, SOA, and Progress. Take More ❯
issues. Develop and maintain strong relationships with customers to ensure their feedback is valued and used to drive continuous improvement. Person specification Experience of dataprotection and GDPR Compliance. You will be able to demonstrate adaptability to understand our different customer needs. Ability to diffuse difficult situations and be sensitive to the needs of customers. Experience of handling More ❯
to ensure it is platform-appropriate, inclusive and engaging. Collaborate with internal teams to implement communication strategies and execute digital campaigns. Champion data accuracy and customer preferences, ensuring GDPR compliance and opt-in best practices. Track and measure website performance using analytics tools, sharing actionable insights regularly. Manage the relationship with the web development agency, ensuring timely and effective … of web disciplines and CMS platforms. Strong grasp of website analytics and user journeys. Working knowledge of HTML. Experience managing external web development agencies. Familiarity with web accessibility standards, GDPR, and working within regulated environments. Experience with Google Tag Manager (desirable). Skills in wireframing, design software and web optimisation techniques. Line management experience Skills & Competencies Takes ownership and drives More ❯
